隐私政策 Privacy Policy

1. 我们是谁 1. Who we are

Lingo Bear 由北京键仁键智科技有限公司（Beijing Jianren Jianzhi Technology Co., Ltd.）提供与运营。 如你对本政策或你的个人信息处理有疑问，可通过 support@lingo-bear.com 与我们联系。 Lingo Bear is provided and operated by Beijing Jianren Jianzhi Technology Co., Ltd. If you have questions about this Policy or about the processing of your personal information, you may contact us at support@lingo-bear.com.

注册地址：北京市通州区砖厂北一街3号院1号楼3层-089。 Registered address: 3F-089, Building 1, Courtyard 3, Zhuanchangbei 1st Street, Tongzhou District, Beijing.

2. 我们处理的信息 2. Information we process

我们按功能场景处理不同类别的信息。下表列出了当前服务中较核心的数据类型： We process different categories of information depending on the feature context. The table below lists the core data types in the current service:

2.0 版本：语音、成果与授权Version 2.0: voice, highlights and consent

你明确同意并开始练习后，声音、实时转写和生成回复所需的上下文经 LingoBear 服务发送至阿里云千问，在新加坡处理。应用不保存原始录音；这不代表供应商零留存。暂停或结束练习会停止该次实时语音输入。After you consent and start practice, your voice, live transcription and necessary reply context pass through LingoBear to Alibaba Cloud Qwen in Singapore. The app does not save raw recordings; this does not mean zero retention by the provider. Pausing or ending practice stops live voice input for that session.

供应商公开政策说明：默认推理输入和输出可保留最多 30 天，法律或安全需要可能延长；安全命中内容可保留最多 2 年。零留存须按工作空间和支持模型生效，不能推定适用于本服务使用的实时模型。本服务采用新加坡标准留存方案，不宣称已获得零留存承诺。请勿在对话中提供敏感信息。控制台推理日志未开启不代表供应商内部标准或安全留存为零。The provider's published policy allows default inference inputs and outputs to be retained for up to 30 days, longer where required for legal or security reasons; flagged safety content may be retained for up to two years. Zero retention depends on workspace and model support and cannot be assumed for this service's realtime model. This service uses standard retention in Singapore and does not claim a zero-retention commitment. Do not provide sensitive information in conversations. Disabled console inference logging does not mean zero internal standard or security retention.

阿里云 Model Studio 数据留存政策 / Alibaba Cloud Model Studio Data Retention Policy

学习成果默认不保存。你选择保存后，每次最多保留 3 个双方对话片段，90 天后自动过期，也可提前删除；很短的对话可能被片段全部覆盖。未选择保存的对话文字不建立历史记录。实时处理中的临时上下文与主动保存的片段分别处理。Saving highlights is off by default. If you choose to save, up to three excerpts with both speakers are kept per chat for 90 days, or until you delete them earlier. Excerpts may cover all the text of a very short chat. Unsaved chat text is not kept as conversation history. Temporary live context is handled separately from saved excerpts.

2.0 使用 Apple 或 Google 登录，不提供普通邮箱验证码登录。两种登录方式属于独立账号空间，设备或 App Store 付款账号不会自动合并账号。出生年月在设备上用于计算年龄段，不作为出生年月提交服务端；服务端接收年龄段、必要时的整数年龄、使用地区、理解确认、同意版本及必要的监护授权资料。默认未满 13 岁需要家长确认；中国和韩国未满 14 岁、越南未满 16 岁、印度和印度尼西亚未满 18 岁需要家长确认。需要家长时，监护人须明确同意并完成 KWS 成年核验后才能登录和开启语音；其他学习者由本人主动同意。付款或普通勾选不替代所需的监护验证。本版本计划在欧盟以外的受支持 App Store 地区提供服务，欧盟地区暂不开放。隐私请求由应用运营方负责；成年核验由 KWS 提供，可通过本页联系方式请求支持。Version 2.0 uses Apple or Google sign-in, with no general email-code login. Each provider represents a separate account space; a device or App Store payment identity does not merge accounts. Birth month and year are used on the device to calculate an age band and are not submitted as a birth date. The service receives the age band, integer age when needed, usage region, understanding confirmation, consent version and necessary guardian authorization information. Parent permission is required below age 13 by default; below 14 in China and South Korea, below 16 in Vietnam, and below 18 in India and Indonesia. Where required, a parent or guardian must explicitly agree and complete KWS adult verification before sign-in and voice processing. Other learners consent for themselves. Payment or a simple checkbox does not replace required guardian verification. This version is intended for supported App Store regions outside the EU; it is not available in the EU. The app operator handles privacy requests; KWS provides adult verification. You can request support using the contact details on this page.

四个操作各自独立：撤回同意停止后续 AI 处理；删除记录清除已保存成果；删除账号删除账号空间并停止会话，必要账务与审计信息按适用义务保留；取消 Apple 订阅停止之后的自动续订。删号不会自动取消订阅。供应商删除、授权撤销和备份过期需分别跟进，创建请求不表示外部删除已经完成。可在“我的”查看数据说明、管理记录或删除账号，并通过 support@lingo-bear.com 请求协助。Four separate controls apply: withdraw consent to stop future AI processing; delete records to remove saved highlights; delete the account to remove its account space and end sessions, subject to necessary billing and audit obligations; cancel the Apple subscription to stop future renewal. Deleting an account does not cancel subscriptions. Provider deletion, authorization revocation and backup expiry require separate follow-up; creating a request does not mean external deletion is complete. Open Me for data information, record controls or account deletion, or contact support@lingo-bear.com for assistance.

三款 App 共用 KWS 成年核验，各产品独立取得和管理同意；不自动互通授权。请阅读家长核验与产品授权说明。无需登录的示例仍可直接体验。The apps share KWS adult verification but obtain and manage product consent separately, without automatic cross-product permission. Read our parent verification notice. Sign-in-free examples remain available.

家长在线核验Online parent verification

在需要家长确认的情况下，我们使用 Kids Web Services（KWS）验证确认人是否成年。你在 LingoBear 作出家长或监护人声明并同意所说明的处理后，我们会把你填写的家长邮箱、学习者所在国家／地区、验证页面语言，以及一个用于关联本次授权请求的随机标识发送给 KWS。KWS 向该邮箱发送验证邮件，并按所在地区提供可用的成年核验方式。我们不会向 KWS 发送孩子的录音、转写、学习成果、出生年月或家长确认码。Where parent permission is required, we use Kids Web Services (KWS) to verify that the person confirming is an adult. After you declare that you are the parent or guardian and agree to the processing described in LingoBear, we send KWS the parent email address you enter, the learner’s country or region, the verification language, and a random reference linking the result to this permission request. KWS emails a verification link and offers verification methods available in the relevant region. We do not send KWS the child’s recordings, transcripts, learning highlights or birth month and year, or the parent code.

KWS 的成年核验与 LingoBear 中的处理同意是两个独立环节，必须同时完成才能取得适用的监护授权。根据所选方法，KWS 或其核验服务商可能直接处理家长提供的核验资料；银行卡方式可能涉及小额收费后退款或临时预授权，具体以核验页面说明为准。这些资料由家长在核验服务页面直接提供，LingoBear 不接收证件图像、人脸影像或银行卡资料，也不会因核验而开通订阅。KWS adult verification and processing consent in LingoBear are separate steps; both must be completed for applicable guardian authorization. Depending on the chosen method, KWS or its verification providers may directly process verification information supplied by the parent. Payment-card verification may involve a small refundable charge or a temporary authorization, as explained on the verification page. This information is supplied directly to the verification service. LingoBear does not receive ID images, face images or payment-card details, and verification does not start a subscription.

我们的服务器不保存家长邮箱明文，待核验时仅保存与本次请求关联的邮箱摘要以校对结果，核验成功后清除该摘要；未绑定账号的请求到期后按清理任务删除。为支持“稍后授权”，使用信息和家长邮箱可加密暂存在本机，草稿在 7 天内可恢复；到期再次读取时清理，邮箱在核验成功后清除，草稿在登录成功后清除。保存进度本身不表示同意或核验已经完成。Our server does not store the parent email address in plaintext. While verification is pending, it stores only a request-specific email digest to match the result, and clears the digest after successful verification. Expired requests not bound to an account are removed by the cleanup job. To support Do this later, usage information and the parent email may be temporarily encrypted on the device. Drafts can be restored for seven days and are cleared when read after expiry; the email is cleared after verification and the draft after successful sign-in. Saving progress does not itself grant consent or complete verification.

我们会保留完成授权和执行家长控制所需的最小记录，例如同意版本与时间、核验结果及交易引用、适用范围和安全审计事件。家长确认码仅以密码哈希保存，用于购买及隐私设置等敏感操作。你可以按本政策说明撤回后续处理、删除成果或申请删除账号；KWS／核验服务商自身的数据与可复用成年验证状态需按其隐私说明另行管理。We keep the minimum records needed to evidence authorization and enforce parent controls, such as the consent version and time, verification result and transaction reference, permitted scope and security audit events. The parent code is stored only as a password hash and gates sensitive actions such as purchases and privacy changes. You can withdraw future processing, delete highlights or request account deletion as described in this policy. Data and reusable adult-verification status held by KWS or its verification providers are managed separately under their privacy information.

KWS 隐私政策KWS Privacy Policy

3. 我们如何使用这些信息 3. How we use this information

• 提供账号登录、资料管理、AI 互动、通知和客户支持功能。 To provide account login, profile management, AI interactions, notifications, and customer support.
• 验证订阅、恢复购买、练习时长计量和权益同步。 To verify subscriptions, restore purchases, meter practice time, and synchronize entitlements.
• 保护服务安全，防止欺诈、滥用、未授权访问和支付异常。 To protect service security and prevent fraud, abuse, unauthorized access, and payment anomalies.
• 提供 Apple / Google 登录、服务通知和必要的支持。 To provide Apple / Google sign-in, service notices, and necessary support.
• 进行错误排查、日志审计、缓存控制、限流、性能监控和服务优化。 To troubleshoot errors, audit logs, manage caching, rate limiting, performance monitoring, and service optimization.
• 履行法律、监管、税务、财务、应用商店及合规义务。 To meet legal, regulatory, tax, financial, app-store, and compliance obligations.

在适用法律要求的范围内，我们可能基于履行合同、你的同意、合法权益或法定义务处理你的信息。 Where required by applicable law, we may process your information on the basis of contract performance, your consent, legitimate interests, or legal obligations.

4. 我们如何共享信息 4. How we share information

我们不会出售你的个人信息。我们仅会在提供服务或履行合规义务所必需的范围内共享信息， 例如与以下类别的服务提供商或合作方共享： We do not sell your personal information. We share information only to the extent necessary to provide the service or satisfy compliance obligations, including with the following categories of service providers or partners:

• 应用商店和支付渠道，例如 Apple App Store、Google Play。 App stores and payment channels, such as the Apple App Store and Google Play.
• 推送和远程配置服务，例如 Firebase 相关服务。 Push-notification and remote-configuration services, such as Firebase-related services.
• AI 能力提供商：阿里云千问（Alibaba Cloud Qwen），用于实时语音理解、对话生成及语音合成，处理地区为新加坡。 AI provider: Alibaba Cloud Qwen, used for live speech understanding, conversation generation, and speech synthesis, with processing in Singapore.
• 家长成年核验服务 Kids Web Services（KWS）：接收家长邮箱、学习者所在国家／地区、验证语言和随机授权引用，用于发送验证邮件并回传成年核验结果。 Kids Web Services (KWS), our parent adult-verification provider: receives the parent email, learner’s country or region, verification language and random permission reference to email a link and return the adult-verification result.
• 邮件、云基础设施、存储、CDN、日志、监控和安全服务提供商。 Email, cloud infrastructure, storage, CDN, logging, monitoring, and security providers.
• 在你明确授权、法律要求、监管调查、企业交易或权利保护场景下的必要接收方。 Necessary recipients where you authorize us, or where required by law, regulatory inquiry, corporate transactions, or rights protection.

某些媒体文件或内容资产可能会被存储在独立的云存储或文件服务中。 我们会要求这些服务提供商按照合同、平台规则或适用法律保护数据安全。 Some media files or content assets may be stored in separate cloud-storage or file-service systems. We require those providers to protect data security under contracts, platform rules, or applicable law.

5. 儿童与家庭场景 5. Children and family use

Lingo Bear 的产品设计面向儿童和家庭使用场景。我们会尽量仅处理提供服务所需的信息， 并要求未成年人在监护人同意和监督下使用本服务。 Lingo Bear is designed for children and family use. We seek to process only the information needed to provide the service and require minors to use the service with guardian consent and supervision.

如果你是监护人，并认为孩子向我们提供了不应提供的信息， 或希望行使删除、访问或更正请求，请通过本页面底部的联系方式与我们联系。 If you are a guardian and believe a child provided information that should not have been provided, or if you wish to request deletion, access, or correction, please contact us using the details at the end of this page.

6. 国际传输 6. International transfers

由于我们会使用国际化的云基础设施、应用商店、AI 服务和通知服务， 你的信息可能会在你所在国家或地区之外被处理或存储。 我们会在合理范围内采取合同、访问控制和安全措施来保护这些传输。 Because we use global cloud infrastructure, app stores, AI services, and notification services, your information may be processed or stored outside your country or region. We use reasonable contractual, access-control, and security measures to protect those transfers.

7. 数据保留与删除 7. Data retention and deletion

我们会在实现本政策所述目的所必需的期限内保留信息，并根据法律、税务、财务、争议处理、 安全审计、应用商店规则和反欺诈需要决定保留期限。 We retain information for as long as necessary to fulfill the purposes described in this Policy, taking into account legal, tax, financial, dispute-resolution, security-audit, app-store, and anti-fraud requirements.

• 账号活跃期间，我们保留提供服务所需的账号、授权、计量和权益数据；学习文字仅在主动选择保存后按下述 90 天规则保留。 While your account is active, we retain necessary account, authorization, metering, and entitlement data. Learning text is retained only after you choose to save it, under the 90-day rule below.
• 删除账号后，我们会删除或匿名化已接入删除流程的核心账号信息，例如登录身份、资料、会话、偏好及部分交互记录。 After account deletion, we delete or anonymize core account information already integrated into the deletion flow, such as login identities, profile data, sessions, preferences, and some interaction records.
• 部分交易、收据、安全日志、审计记录或匿名化主记录可能因合规原因继续保留。 Some transactions, receipts, security logs, audit records, or anonymized primary records may be retained for compliance reasons.
• 某些独立存储中的媒体文件、缓存、备份或跨系统内容工件，可能不会在确认瞬间从所有存储中立即消失，而会按清理或保留周期移除、去关联或覆盖。 Some media files, caches, backups, or cross-system content artifacts stored independently may not disappear from every storage location immediately upon confirmation, but will instead be removed, de-associated, or overwritten according to cleanup or retention cycles.

8. 我们如何保护信息 8. How we protect information

我们采用身份验证、访问控制、权限隔离、加密传输、速率限制、日志审计和合理的技术组织措施， 来降低数据泄露、滥用和未授权访问的风险。 We use authentication, access controls, permission isolation, encrypted transmission, rate limiting, log auditing, and reasonable technical and organizational measures to reduce the risk of data leakage, abuse, and unauthorized access.

尽管如此，没有任何系统能够保证绝对安全。你也应妥善保护自己的设备、第三方登录账号和家长确认码。 Even so, no system can guarantee absolute security. You should also protect your device, third-party sign-in account, and guardian confirmation code.

9. 你的权利与选择 9. Your rights and choices

根据适用法律和产品能力，你可以： Depending on applicable law and product capabilities, you may:

• 在应用内查看和更新部分账号资料、偏好与设置。 View and update some account profile fields, preferences, and settings in the app.
• 通过应用内入口删除账号，或在无法登录时通过邮件请求协助。 Delete your account through the in-app flow, or request assistance by email if you cannot sign in.
• 在设备系统中关闭通知权限，或停止使用相关功能。 Disable notification permissions in your device settings or stop using related features.
• 在原购买平台管理或取消自动续费订阅。 Manage or cancel auto-renewing subscriptions on the original purchase platform.
• 通过联系我们提出访问、更正、删除或限制处理请求。 Contact us to request access, correction, deletion, or restriction of processing where applicable.

10. 政策更新 10. Policy updates

我们可能根据法律、监管、产品功能或服务模式变化更新本政策。 更新后的版本会发布在本页面，并以页面标注的日期为准生效。 We may update this Policy in response to legal, regulatory, product-feature, or service-model changes. The updated version will be posted on this page and will take effect on the date shown here.

11. 联系我们 11. Contact us

如果你对本政策、数据请求、订阅数据、AI 交互处理或账号删除存在疑问， 请发送邮件至 support@lingo-bear.com。 If you have questions about this Policy, data requests, subscription-related data, AI interaction processing, or account deletion, please contact support@lingo-bear.com.